Comparing Problem Solving Skills – Creative Writing
In this second assignment, I interviewed 4 persons (a teacher/an administrator/a security guard/a janitor) in order to compare their problems and the problem-solving strategies that they apply.The questionnaire consisted of the following questions:
1.What type of problems do you encounter in your everyday work?
2.What problem-solving strategies do you use to resolve these dilemmas?
3.Which strategy do you find most effective?
The main problem that she encounters during her everyday work is the loud talking in classes while she is giving a lecture. There are always students that don’t pay enough attention to the lectures and they sometimes study the material at home, but most of the times they come completely unprepared for class.
She says that there is no way to stop this permanently, but till now the most effective technique has been to dismiss of the student and to call the parents, if necessary.
As one of the responsible for the proper functioning of the school, the administrator has a very difficult task. Sometimes, the hardest part is when she needs to stay after working hours to complete some pending work. This has proved to be a problem in the past when she needed to get home sooner but had to stay at work for a few hours extra.
But still, she considers her obligations as an administrator to be of huge importance for the good functioning of the entire school, so it’s not really a problem. There’s no need to solve anything.
*a security guard
The security guard hates it when he needs to use English. His English language skills are at a somewhat basic level, and sometimes, he has trouble understanding what visitors that use only English are saying. According to him, language can be a real barrier, and that’s why he’s been trying to improve his English language skills during the past few months by taking private classes when he’s not at work.
At the end, there’s always somebody else around the hall that can help him communicate with a foreign visitor.
The janitor didn’t think twice before answering: for her, messy students are a real problem! It usually happens that right after she and her colleagues clean the floor somebody passes by carrying food, and spills it on the floor. Or walks over it with muddy shoes. Whatever. Very few students are considerate enough to go around the wet (=clean) area; most of them just walk right through it, without caring for the result: a dirty floor.
The most effective way for preventing this, the janitor says, is to punish the students by making them clean their mess or by talking to them and explaining why what they did was wrong.