Patient satisfaction scores in hospitals have steadily decreased in the United States. According to Zwillich (2007), “Americans are more dissatisfied than citizens of other nations with their basic health care, even while paying more of their own money for treatment”. Research has shown that the nursing shortage that has plagued the United States has played a large role in the downward trend of patient satisfaction. Citing a report by Press Ganey Associates, Inc., Sara Nemeth (2007) reports that the higher the ratio between working Registered Nurses in any given state, the higher the patient satisfaction scores will be. From this data, it can be surmised that patient satisfaction will increase as the number of nursing staff increases. These results demand a call to action, and patient satisfaction depends upon it.
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